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JHM Health Site

Johns Hopkins Medicine

Category

Client   

User Experience

Tools

Sketch; Excel; Sitecore;

End date

7 / 2017

Start date

9 / 2016

JHM Wellness Site Screenshot

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Overview

Johns Hopkins Medicine partnered with TBG to transform their digital health content and user experience. Despite creating abundant, engaging content for consumers, the organization faced challenges with accessibility and navigation due to its dispersion across multiple silos.

I oversaw the digital strategy and experience design efforts for the redesigned Johns Hopkins Medicine’s Health site, which supported the need for sharing key COVID-19 response content during the pandemic. The site garnered 10x it’s normal traffic and won Sitecore’s highest award: Experience Awards.

I led the following efforts as part of the project:

  • Information architecture / Sitemap

  • Tree testing sitemap with prospective users

  • Taxonomy strategy & development

  • Competitive analysis

  • Co-design discovery

  • Component design and usage strategy

  • Wireframing and visual design oversight

  • Personalized content strategies

Taxonomy

Johns Hopkins Medicine (JHM) began with multiple, ungoverned taxonomies that had been mapped to generic health terms from a licensed content infrastructure. The relationships that had been created between the JHM taxonomies and the licensed content taxonomies allowed JHM to display their doctors and services alongside health articles.

Coming into the Health project, JHM had several goals related to their metadata and content:

  1. JHM hoped to continue showing doctors and services alongside health content in the future, but wanted to abandon the Krames Staywell taxonomies, which were not working for them.

  2. At the same time, JHM hoped to maintain the metadata relationships they had created to the Krames Staywell content, which would save them from having to re-map their doctors and services again.

  3. JHM wanted to be able to create new, custom health content that didn’t need to be retrofitted into the Krames Staywell taxonomy in order to relate their own doctors and services to it.

  4. JHM sought a simpler way of managing and relating content and didn’t want to have to rely on Krames Staywell’s siloed mapping tools.

As part of the Health project, I assisted them by:

  • Providing a strategy for integrating the licensed content into a revised, and expanded architecture of the Health site.

  • Leading the development of a new taxonomy for JHM’s content, which is more aligned with the JHM health terminology and vision.

  • Developing the infrastructure and providing the strategic guidance to manage this new taxonomy in Sitecore, which served as a more integrated and centralized toolset than what they previously had from the licensed content. This new taxonomy also allowed JHM to be able to create custom health content and not have to rely on re-integrating that into the licensed content disordered taxonomy.

  • Mapped the old metadata (taxonomies) to the new metadata in order to maintain years of metadata relationship building that JHM had undergone.

Conclusion

If you would like to learn more about the Johns Hopkins Medicine health site, please reach out.

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